Terms of Service

Last updated: 2 October 2026

These Terms of Service ("Terms") govern your use of services provided by FlowTech Digital, a division of FlowTech AI PTY LTD (ABN 76 689 878 420). By engaging our services, you agree to these Terms.

1. Services

FlowTech Digital provides website design, development, SEO, and digital marketing services as described in our service packages. Specific deliverables will be outlined in your project agreement.

2. Pricing

Our work is priced as a one-time build, with an optional monthly care plan if you would like us to look after your site afterwards:

• Website Fix Sprint: $295 for one eligible small issue, within two delivery hours
• Brand Polish Pack: $495 for an existing identity, within four delivery hours
• Websites: one-time, from $2,000
• Branding: one-time, from $990
• AI Influencer creation: one-time, from $499
• Care plans (optional): monthly, from $99/month, cancel anytime

Eligibility, access, scope, revisions and timing are confirmed in writing before work begins. The Website Fix Sprint includes one correction round within the agreed issue; the Brand Polish Pack includes one consolidated revision round. Complex backend work, email infrastructure, migrations, new logo concepts and additional deliverables require a separate quote. No extra charges are added without approval. Exact pricing is confirmed in your written quote before any work begins. All prices are in Australian Dollars (AUD) and include GST where applicable.

3. Payment Terms

• Small fixed-scope jobs: payment in advance after eligibility and the written scope are confirmed
• One-time builds: the deposit amount and milestones are stated in your accepted quote, with the balance due on completion before final handover
• Optional care plans are billed monthly in advance and can be cancelled anytime
• Payment is processed securely via Stripe
• Late payment on a care plan may pause that plan's services until resolved

4. No Lock-In

There is no minimum term and no cancellation fee. No care subscription is required for a one-time build. Hosting arrangements, domain registration and any third-party subscriptions are explained in your quote; those providers may have separate ongoing fees. Optional care plans run month-to-month and can be cancelled at any time.

Monthly care content allowances are: Basic, one request within 20 minutes; Standard, up to three requests within 60 minutes; Plus, minor requests within 120 minutes. Allowances cover existing text, images and contact details, and do not roll over. Included maintenance and monitoring are separate from the content allowance and are applied to the supported platform agreed in your quote. Larger changes are quoted before work begins.

5. Cancellation & Ownership

You can cancel an optional care plan at any time; it ends at the close of your current monthly billing period. Upon cancellation:

• You retain ownership of the content and design files we created for you
• Any hosting we manage on your behalf continues until the end of the paid period
• We can provide your files for you to host elsewhere on request

6. Intellectual Property

• Your Content: You retain ownership of all content, images, and materials you provide to us
• Our Work: Upon full payment, you own the website design and content we create specifically for your project
• Third-Party Assets: Some elements (stock photos, fonts, plugins) may be licensed and subject to their respective terms

7. Client Responsibilities

You agree to:

• Provide accurate information and timely feedback
• Supply necessary content, images, and access credentials
• Review and approve deliverables within reasonable timeframes
• Ensure you have rights to any content you provide

8. Limitation of Liability

To the maximum extent permitted by law, FlowTech Digital's liability is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or special damages.

9. Website Performance

While we strive for optimal results, we cannot guarantee specific rankings, traffic numbers, or conversion rates, as these depend on many factors outside our control.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in Australian courts.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact

For questions about these Terms, contact us at:

Email: [email protected]
Business: FlowTech AI PTY LTD
ABN: 76 689 878 420